Our commitment
Amazfit Kenya is committed to providing an inclusive and accessible online experience for all customers, including people with visual, hearing, cognitive, neurological, speech and physical disabilities. The amazfit.co.ke website is operated in Kenya by Amazfit Kenya / Exelic Gadgets. We want every visitor to be able to browse our products, understand product information, contact our team and complete a purchase as independently as possible.
Our accessibility standard
We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. These guidelines provide internationally recognised recommendations for making websites and digital services more:
- Perceivable;
- Operable;
- Understandable; and
- Robust across different browsers, devices and assistive technologies.
Accessibility is an ongoing responsibility. Although we aim to make all parts of the website accessible, some content or functionality may not yet fully meet our intended standard. We are continuing to identify and correct accessibility barriers.
Measures we are taking
Our accessibility work includes efforts to:
- Provide clear headings and a logical page structure;
- Make navigation usable with a keyboard;
- Provide meaningful alternative text for important images;
- Use readable text, spacing and colour contrast;
- Provide clear names and instructions for forms and interactive controls;
- Make links and buttons understandable from their labels;
- Support screen readers and other assistive technologies;
- Avoid relying only on colour to communicate important information;
- Provide visible keyboard focus indicators;
- Reduce unnecessary motion and visual distractions;
- Make product, delivery, warranty and returns information easier to understand;
- Review new pages and features for accessibility before publication; and
- Correct accessibility issues reported by customers.
We also review third-party tools used for services such as payments, maps, chat, videos and embedded content. However, some third-party services may be outside our direct technical control. Where an external service creates an accessibility barrier, we will try to provide an accessible alternative or help the customer complete the required task through another channel.
Compatibility
The website is intended to work with current versions of commonly used browsers, mobile devices, operating-system accessibility features and assistive technologies. Older browsers, unsupported operating systems or unusual combinations of assistive technology and browser software may not provide the intended experience. Where possible, we recommend using the latest stable version of your preferred browser and assistive technology.
Alternative assistance
Where information, a form, product feature or purchasing process is not accessible to you, please contact us.
Our team can assist with:
- Product information;
- Product comparisons;
- Prices and availability;
- Placing an order;
- Delivery information;
- Warranty and returns information;
- Store directions; and
- Providing website information in a more accessible format where reasonably possible.
Requesting accessibility assistance will not affect the price, availability or warranty of a product.
Report an accessibility problem
We welcome feedback from customers who encounter accessibility barriers on amazfit.co.ke. When reporting an issue, please include as much of the following information as possible:
- The webpage or product you were trying to access;
- A description of the problem;
- The action you were trying to complete;
- The device and browser you were using;
- The assistive technology being used, where applicable;
- A screenshot or screen recording, where convenient; and
- Your preferred way for us to contact you.
You are not required to disclose a disability or provide medical information when requesting assistance.
Contact us
- Amazfit Kenya / Exelic Gadgets
- Telephone: +254 103 703328
- Email: amazfitkenya@gmail.com
- Location: Mithoo Biashara Center, Shop F01, Nairobi CBD, Kenya
Please use the subject line “Website Accessibility” when contacting us by email. We will review your feedback, investigate the reported barrier and communicate the available solution or next steps. Where an immediate technical correction is not possible, we will make reasonable efforts to provide the information or service through an alternative accessible method.
Escalating an accessibility concern
If you are dissatisfied with our initial response, you may request that the matter be escalated for further internal review.
Please include your previous correspondence, the webpage or service affected and the outcome you are requesting.
Ongoing improvement
Accessibility is part of our continuing website improvement programme. We periodically review this statement and update it when our website, accessibility practices or applicable standards change. Feedback from customers helps us identify practical barriers that automated testing may not detect. We appreciate your assistance in making Amazfit Kenya more accessible to everyone.
